http://www.kimclouse.com/goal-setting-for-car-sales/can-you-really-tell-me-your-dealership-or-company-closing-ratio/ Automotive Consultants and Car Dealer Reputation Management Wed, 14 Apr 2010 00:33:55 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.kimclouse.com/goal-setting-for-car-sales/can-you-really-tell-me-your-dealership-or-company-closing-ratio/comment-page-1/#comment-9 Kim Clouse Thu, 22 Oct 2009 14:20:05 +0000 http://www.kimclouse.com/?p=10#comment-9 Jay, Thanks for the post. I agree that the sales manager should be held accountable for the log. The problem is much larger than we know. If the staff has not been trained properly to begin with and the process, policy, and consequence are not defined, it is impossible to hold anyone accountable. I also agree that the sales manager has the responsibility for their sales staff success. What if the GM thinks differently or the Dealer has no clue, and the turnover rate at the store is like a war zone? Should the sales manager even want to know the name of the 5th guy they have replaced this week? Yes he should but how is the process structure set up at the store? I have seen a great deal of very good sales managers get their lives destroyed because they have had the guts to recommend change. The next day they were unemployed and given a bad reference. The point is; if the entire managemant staff is not on the same page starting with the dealer or owner and there is no set training that they all agree will be the standard, nothing will fix it. Jay,
Thanks for the post.
I agree that the sales manager should be held accountable for the log. The problem is much larger than we know. If the staff has not been trained properly to begin with and the process, policy, and consequence are not defined, it is impossible to hold anyone accountable. I also agree that the sales manager has the responsibility for their sales staff success. What if the GM thinks differently or the Dealer has no clue, and the turnover rate at the store is like a war zone? Should the sales manager even want to know the name of the 5th guy they have replaced this week? Yes he should but how is the process structure set up at the store? I have seen a great deal of very good sales managers get their lives destroyed because they have had the guts to recommend change. The next day they were unemployed and given a bad reference. The point is; if the entire managemant staff is not on the same page starting with the dealer or owner and there is no set training that they all agree will be the standard, nothing will fix it.

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