Hello everyone,

I realize it has been a while since I have written anything longer than 200 or so characters without my thumbs. Really been off the radar for a bit, working on something I truly believe in. Something that I believe can provide our customers a fair representation of the true professionals in our industry. At every dealership, for all departments and employees Carfolks.com allows professional’s to shine and pretenders to flounder. It will let customers see us at our best and tell us when to improve keeping us sharp. And those responsible for keeping our industry in the toilet will want to finally go away. Our goal is to make everyone proud to say they work in the automotive industry.

According to most of the professionals reporting to all of us sales and dealer folks, just about all of our customers are online. The hard evidence is there every day at the dealership level, so we all really know it’s true. The part I love is “what I was taught” and “what I still teach;” Customer satisfaction and service go hand in hand and that is what builds a reputation.  Now, for us, “word of mouth” is really “immediate execution of thought” and it travels much further and quicker than ever before, instantly!

 Now I ask you, which obviously makes more sense? Being proactive when it comes to the new buzzwords “reputation management” or reactive to the negative posts of angry customers? Sure, some of these posts are wrong. But how can you demonstrate it or help them if all you are doing is just reacting to a situation that has escalated to the point of no return? Carfolks, lets you, your dealership, or group invite your customers to your personal pages and review your overall performance after they join and are verified. Carfolks.com is a neutral third party that works to help the customer opinion be represented in that instant execution of thought. The difference is we are helping you to create the thought and act accordingly, right then. If you are a partner dealer, post it to your website testimonials, fix it for the customer if needed, then show it online, or explain it instantly of course.

 And yes, partner dealers get an optimized micro site for every employee that touches or speaks to a customer. Each with video including video seo and wait; Uh, I think that gets us started.
 Let’s just say a big ole handful of goodies you will not believe that are just as exciting.
Get there now and sign up for free or I will say “I told you so.”

Kim Clouse
Carfolks.com

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