Social Media Policy Question from Julie Powers – Lia Auto Group
Posted by Kim Clouse | Posted in Helping the Auto Indusry | Posted on 13-11-2009
Tags: auto dealer, Auto Dealer Sales Process, Automotive Consultant, Car Dealer Training
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What’s the best way to develope a social media policy for employees without sounding like “big brother” or defeating the purpose of an “open conversation”?
Julie,
I find that it is best to research and find specific negative social content and then allow them to see the damage potential it can have personally. This will help demonstrate how that will affect them professionally. Then, have a special day for the creaton of the process and policy of the company in regard to social media. Invite, in fact “make it mandatory” that everyone attends to help create the process, policy and the “consequence” for breaking the rules. Make it fun, have lunch brought in or have a day away so they feel involved. Then you can moderate and get their thinking channeled to the severity of the consequence. This will let them understand you feel the need for a policy but want their input to write it and that you are serious without the big brother approach.
People usually live better by the rules they help create. They also tend to monitor it better themselves if you give them the power of pride.
From there, have a monthly review day to get their input and check progress. Also make sure every new emloyee understands and ask them for ideas they may have. Be sure to include the company e-commerce and social marketing review day in your employee pack.
Empower them to make the rules, then require them to adhere to those rules or suffer the consequqence you all created together..
In my opinion, this works best.
KC
