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	<title>Kim Clouse &#187; Auto Dealer Sales Process</title>
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	<description>Doing the right things in automotive.</description>
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		<title>Automotive Internet Evolution and Car Dealer Reputation</title>
		<link>http://www.kimclouse.com/helping-the-auto-industry/404/</link>
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		<pubDate>Tue, 29 Nov 2011 04:08:04 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Helping the Auto Industry]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Reviews]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[automotive ratings and reviews]]></category>
		<category><![CDATA[Car dealer ratings and reviews]]></category>
		<category><![CDATA[Car Dealer Reputation Management]]></category>
		<category><![CDATA[Dealer Dimensions]]></category>
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		<category><![CDATA[kimclouse]]></category>

		<guid isPermaLink="false">http://www.kimclouse.com/?p=404</guid>
		<description><![CDATA[Quite a few years ago, I remember working in my secluded office at the local Toyota dealership. I had chosen that office specifically because it had a private entrance and was once the “alternative finance office”. At that time in e-commerce it was the best place to control the entrance of the internet shoppers because [...]]]></description>
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		<title>SMALL CHANGES FOR BIG RESULTS IN MORAL AND PROFIT</title>
		<link>http://www.kimclouse.com/dealer-process/small-changes-for-big-results-in-moral-and-profit/</link>
		<comments>http://www.kimclouse.com/dealer-process/small-changes-for-big-results-in-moral-and-profit/#comments</comments>
		<pubDate>Sun, 14 Aug 2011 21:33:47 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Dealer Process]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[automotive ratings and reviews]]></category>
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		<category><![CDATA[Car sales staff training]]></category>
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		<guid isPermaLink="false">http://www.kimclouse.com/?p=387</guid>
		<description><![CDATA[Over the last few years, I have been away from writing my usual opinions about processes at car dealers. Of course, we all know that I have been a champion for dealers to practice over the top customer service. It was the topic of several of my speaking engagements at various events and I would [...]]]></description>
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		<title>About Kim Clouse</title>
		<link>http://www.kimclouse.com/helping-the-auto-industry/about-kim-clouse/</link>
		<comments>http://www.kimclouse.com/helping-the-auto-industry/about-kim-clouse/#comments</comments>
		<pubDate>Thu, 23 Jun 2011 06:22:24 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Helping the Auto Industry]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[Automotive Consultant]]></category>
		<category><![CDATA[automotive ratings and reviews]]></category>
		<category><![CDATA[Car dealer ratings and reviews]]></category>
		<category><![CDATA[Car Dealer Reputation Management]]></category>
		<category><![CDATA[car dealer review]]></category>
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		<category><![CDATA[kimclouse]]></category>
		<category><![CDATA[Setting Goals]]></category>
		<category><![CDATA[snake oil]]></category>

		<guid isPermaLink="false">http://www.kimclouse.com/?p=374</guid>
		<description><![CDATA[Kim Clouse has been involved with automotive internet sales and process for over 16 years. He is a charter member of the AAISP, and winner of the Lemons to Lemonade Award given at Digital Dealer. Kim spoke at the 4th Digital Dealer Conference in Orlando, the 5th in Grapevine, Texas in 2008 and the 6th in [...]]]></description>
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		<title>Managers, Are You Leading or Just Passing Through?</title>
		<link>http://www.kimclouse.com/dealer-process/3/</link>
		<comments>http://www.kimclouse.com/dealer-process/3/#comments</comments>
		<pubDate>Sat, 28 May 2011 10:48:19 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Dealer Process]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[Automotive Consultant]]></category>
		<category><![CDATA[automotive training]]></category>
		<category><![CDATA[Car Dealer Reputation Management]]></category>
		<category><![CDATA[car dealer review]]></category>
		<category><![CDATA[Car sales staff training]]></category>
		<category><![CDATA[Clouse On Cars]]></category>
		<category><![CDATA[Consultant]]></category>
		<category><![CDATA[Dealer Report Cards]]></category>
		<category><![CDATA[Dealer Training]]></category>

		<guid isPermaLink="false">http://www.kimclouse.com/?p=3</guid>
		<description><![CDATA[


Every dealership I have visited lately has the phone calls tracked or not, going to the switchboard. Then they round robin to sales staff if the ISM is busy &#8220;We know that never happens;&#8221; The problem is either the GM, GSM, or phone king, will not make it mandatory that the salespeople have inventory, incentives, and information [...]]]></description>
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		<title>Social Media Policy Question from Julie Powers &#8211; Lia Auto Group</title>
		<link>http://www.kimclouse.com/helping-the-auto-industry/social-media-policy-question-from-julie-powers-lia-auto-group/</link>
		<comments>http://www.kimclouse.com/helping-the-auto-industry/social-media-policy-question-from-julie-powers-lia-auto-group/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 07:17:18 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Helping the Auto Industry]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[Automotive Consultant]]></category>
		<category><![CDATA[Car Dealer Training]]></category>

		<guid isPermaLink="false">http://www.kimclouse.com/?p=135</guid>
		<description><![CDATA[This post question was actually from Julie Powers who is the Marketing Department for the Lia Auto Group Group. I think it is a great topic and decided to add it to this blog. Julie's original post was on LinkedIn and I thought that there should be some more conversation about it for her.
My response is included so please get in on this one with your comments.]]></description>
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