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	<title>Kim Clouse &#187; automotive training</title>
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	<description>Doing the right things in automotive.</description>
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		<title>SMALL CHANGES FOR BIG RESULTS IN MORAL AND PROFIT</title>
		<link>http://www.kimclouse.com/dealer-process/small-changes-for-big-results-in-moral-and-profit/</link>
		<comments>http://www.kimclouse.com/dealer-process/small-changes-for-big-results-in-moral-and-profit/#comments</comments>
		<pubDate>Sun, 14 Aug 2011 21:33:47 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Dealer Process]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[automotive ratings and reviews]]></category>
		<category><![CDATA[automotive training]]></category>
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		<category><![CDATA[Dealer Dimensions]]></category>
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		<description><![CDATA[Over the last few years, I have been away from writing my usual opinions about processes at car dealers. Of course, we all know that I have been a champion for dealers to practice over the top customer service. It was the topic of several of my speaking engagements at various events and I would [...]]]></description>
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		<title>Managers, Are You Leading or Just Passing Through?</title>
		<link>http://www.kimclouse.com/dealer-process/3/</link>
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		<pubDate>Sat, 28 May 2011 10:48:19 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Dealer Process]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[Automotive Consultant]]></category>
		<category><![CDATA[automotive training]]></category>
		<category><![CDATA[Car Dealer Reputation Management]]></category>
		<category><![CDATA[car dealer review]]></category>
		<category><![CDATA[Car sales staff training]]></category>
		<category><![CDATA[Clouse On Cars]]></category>
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		<category><![CDATA[Dealer Report Cards]]></category>
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		<description><![CDATA[


Every dealership I have visited lately has the phone calls tracked or not, going to the switchboard. Then they round robin to sales staff if the ISM is busy &#8220;We know that never happens;&#8221; The problem is either the GM, GSM, or phone king, will not make it mandatory that the salespeople have inventory, incentives, and information [...]]]></description>
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		<title>Get The Whole Store Involved</title>
		<link>http://www.kimclouse.com/helping-the-auto-industry/get-the-whole-store-involved/</link>
		<comments>http://www.kimclouse.com/helping-the-auto-industry/get-the-whole-store-involved/#comments</comments>
		<pubDate>Sat, 06 Mar 2010 03:50:06 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Helping the Auto Industry]]></category>
		<category><![CDATA[automotive training]]></category>
		<category><![CDATA[i auto]]></category>
		<category><![CDATA[kimclouse]]></category>

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		<description><![CDATA[I was finally able to come up for air today after the last few weeks. Then I realized I had not finished the Dealership Innovation Guide from Driving Sales. Must say, I love it. The particular article that came to my attention was by my friend Rafi Hamid entitled Internet Departments are on the decline, [...]]]></description>
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