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	<title>Kim Clouse &#187; Clouse On Cars</title>
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		<title>Managers, Are You Leading or Just Passing Through?</title>
		<link>http://www.kimclouse.com/dealer-process/3/</link>
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		<pubDate>Sat, 28 May 2011 10:48:19 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Dealer Process]]></category>
		<category><![CDATA[auto dealer]]></category>
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Every dealership I have visited lately has the phone calls tracked or not, going to the switchboard. Then they round robin to sales staff if the ISM is busy &#8220;We know that never happens;&#8221; The problem is either the GM, GSM, or phone king, will not make it mandatory that the salespeople have inventory, incentives, and information [...]]]></description>
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		<title>To Tell The Truth? An Automotive Question from Kim Clouse of I Auto Consultants</title>
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		<pubDate>Sun, 07 Feb 2010 05:04:33 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Helping the Auto Industry]]></category>
		<category><![CDATA[auto dealer]]></category>
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		<description><![CDATA[What car people choose when adversity can make attitudes suck.]]></description>
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