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	<title>Kim Clouse &#187; kimclouse</title>
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	<description>Doing the right things in automotive.</description>
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		<title>Automotive Internet Evolution and Car Dealer Reputation</title>
		<link>http://www.kimclouse.com/helping-the-auto-industry/404/</link>
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		<pubDate>Tue, 29 Nov 2011 04:08:04 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Helping the Auto Industry]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Reviews]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[automotive ratings and reviews]]></category>
		<category><![CDATA[Car dealer ratings and reviews]]></category>
		<category><![CDATA[Car Dealer Reputation Management]]></category>
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		<description><![CDATA[Quite a few years ago, I remember working in my secluded office at the local Toyota dealership. I had chosen that office specifically because it had a private entrance and was once the “alternative finance office”. At that time in e-commerce it was the best place to control the entrance of the internet shoppers because [...]]]></description>
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		<title>SMALL CHANGES FOR BIG RESULTS IN MORAL AND PROFIT</title>
		<link>http://www.kimclouse.com/dealer-process/small-changes-for-big-results-in-moral-and-profit/</link>
		<comments>http://www.kimclouse.com/dealer-process/small-changes-for-big-results-in-moral-and-profit/#comments</comments>
		<pubDate>Sun, 14 Aug 2011 21:33:47 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Dealer Process]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
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		<category><![CDATA[Car dealer ratings and reviews]]></category>
		<category><![CDATA[Car Dealer Training]]></category>
		<category><![CDATA[Car sales staff training]]></category>
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		<guid isPermaLink="false">http://www.kimclouse.com/?p=387</guid>
		<description><![CDATA[Over the last few years, I have been away from writing my usual opinions about processes at car dealers. Of course, we all know that I have been a champion for dealers to practice over the top customer service. It was the topic of several of my speaking engagements at various events and I would [...]]]></description>
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		<title>About Kim Clouse</title>
		<link>http://www.kimclouse.com/helping-the-auto-industry/about-kim-clouse/</link>
		<comments>http://www.kimclouse.com/helping-the-auto-industry/about-kim-clouse/#comments</comments>
		<pubDate>Thu, 23 Jun 2011 06:22:24 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Helping the Auto Industry]]></category>
		<category><![CDATA[auto dealer]]></category>
		<category><![CDATA[Auto Dealer Sales Process]]></category>
		<category><![CDATA[Automotive Consultant]]></category>
		<category><![CDATA[automotive ratings and reviews]]></category>
		<category><![CDATA[Car dealer ratings and reviews]]></category>
		<category><![CDATA[Car Dealer Reputation Management]]></category>
		<category><![CDATA[car dealer review]]></category>
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		<category><![CDATA[Setting Goals]]></category>
		<category><![CDATA[snake oil]]></category>

		<guid isPermaLink="false">http://www.kimclouse.com/?p=374</guid>
		<description><![CDATA[Kim Clouse has been involved with automotive internet sales and process for over 16 years. He is a charter member of the AAISP, and winner of the Lemons to Lemonade Award given at Digital Dealer. Kim spoke at the 4th Digital Dealer Conference in Orlando, the 5th in Grapevine, Texas in 2008 and the 6th in [...]]]></description>
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		<title>Get The Whole Store Involved</title>
		<link>http://www.kimclouse.com/helping-the-auto-industry/get-the-whole-store-involved/</link>
		<comments>http://www.kimclouse.com/helping-the-auto-industry/get-the-whole-store-involved/#comments</comments>
		<pubDate>Sat, 06 Mar 2010 03:50:06 +0000</pubDate>
		<dc:creator>Kim Clouse</dc:creator>
				<category><![CDATA[Helping the Auto Industry]]></category>
		<category><![CDATA[automotive training]]></category>
		<category><![CDATA[i auto]]></category>
		<category><![CDATA[kimclouse]]></category>

		<guid isPermaLink="false">http://www.kimclouse.com/?p=156</guid>
		<description><![CDATA[I was finally able to come up for air today after the last few weeks. Then I realized I had not finished the Dealership Innovation Guide from Driving Sales. Must say, I love it. The particular article that came to my attention was by my friend Rafi Hamid entitled Internet Departments are on the decline, [...]]]></description>
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